Help Center

As soon as your item ships, you'll receive a shipping confirmation email that includes your tracking number. If you have a SAME SUN account, you can check the status of your order here.

Shipping costs are calculated automatically based off of your address location and the chosen shipping method. Shipping cost may also be affected by the item ordered and / or the number of items (weight).

We are eager to get your order to you as quickly as possible which is why we usually ship within 1-2 business days of placing your order.

To help us provide you with the best possible service, please ensure that all shipping information is accurate and complete to avoid any delays or cancellations of your order. If we require additional information, we will be sure to reach out to you via email promptly.

To learn more about our available shipping methods and estimated delivery times, we invite you to check out our shipping information page here.

Please check out our available shipping methods and the estimated delivery times here.

Please note that our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Your order will ship with standard shipping unless you select an alternative. Our standard shipping method is USPS First Class Mail which usually takes between 5-8 business days for them to deliver in the USA. If you need your item quicker, we suggest upgrading your shipping method at checkout.

We are happy to combine multiple orders into one shipment whenever possible. However, please note that we can only do so if the orders were placed on the same day and/or have not yet been shipped. If your orders meet these criteria, please contact us with your order numbers and we will do our best to combine them into one shipment. In the event that you have already been charged for shipping on each individual order, we will refund any additional shipping fees that were incurred due to separate shipments. 

We currently only ship to the USA. However, we do ship internationally through our Etsy shop which can be found here: SameSunCo. We look forward to offering international shipping on our website very soon! Please check back at a later time for this update.     

If you are an international buyer shopping through Etsy, we recommend browsing our website to find the items you want. Our site is easier to navigate and offers a variety of filters to help you find exactly what you're looking for. Simply make a list of the products you want, and we'll send you a direct link to each one in our Etsy shop. You can contact us at support@samesunco.com. 

Kindly double-check that your shipping address is accurate before completing your purchase. If you need to make changes to your order, please reach out to us as soon as possible. 

It's important that all buyers provide a correct and valid shipping address at checkout. If an address entered is invalid or inaccurate, we are not responsible for replacing items or reshipping packages that are returned to us. If this occurs, the buyer will need to cover the shipping costs to resend the items to the correct address.

If we notice an invalid address, we may reach out to you for corrections. However, if we do not hear back from you before your package is due to ship, we may need to cancel and refund your order.

SAME SUN CO is not responsible for replacing orders that are stolen from your mailbox or front porch. Such incidents are considered mail theft and should be reported to your local authorities. If a package is marked as delivered by the post office, we have to accept that as proof of delivery. A refund or replacement may only be issued if a police report is filed and a copy of the report is sent to us. This policy helps us to prevent fraud.

However, if your order is marked as delivered but you can't find it, don't panic! Here are some steps you can take before filing a report:

1. Double-Check the Address: Ensure you entered the correct shipping address when placing your order.
2. Check with Family Members: Sometimes someone else in the household may have picked up the package and placed it out of sight.
3. Check with Neighbors: The package might have been delivered to a neighboring address by mistake. Also, check around your house, including bushes and all porches.
4. Ask the Postal Worker: If you see the delivery postal worker, ask where they left the package.
5. USPS Help: Visit [USPS Missing Mail](https://www.usps.com/help/missing-mail.htm) to complete a "Help Request Form" and a "Missing Mail Search Request." 
6. Wait a Bit: Sometimes packages are scanned as delivered but are actually delivered a few days later. This can happen, and packages often show up within 2-5 days.
7. Check Local Post Office: Call or visit your local post office to see if they have your package. Ask them to check their delivery GPS for the exact location of the delivery scan. If misdelivered, request they retrieve it.

If the package does not turn up within 1-2 weeks, it is likely stolen. At that point, you will need to file a police report with your local authorities.

If you have any questions or need further assistance, please don't hesitate to ask. We are always here to help!

View our full refund policy here.

To qualify for a return or exchange, please contact SAME SUN CO within 72 hours of the posted delivery date. Requests made after this period cannot be accepted.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, undamaged, and in its original packaging. Please note that buyers are responsible for all shipping fees associated with returns, and original shipping fees are nonrefundable. A refund will be issued once we receive the item in its original condition.

Important: Returned items must not be shipped back in a letter envelope, as this increases the risk of loss or damage during transit. We are not responsible for replacing returns that are lost or damaged due to inadequate packaging or incorrect shipping methods.

Please fill out this form to request a return or an exchange. 

Our mission at Same Sun Co is to provide you with high-quality jewelry that aligns with your expectations. To ensure this, we meticulously inspect each piece at every stage of its creation—from raw materials to handcrafting, curing, and finally, our careful packaging process. However, if you feel that your item has arrived damaged or defective, please reach out to us immediately via this form with a clear photo of the product. Kindly note, we are unable to accept inquiries beyond 3 days from the posted delivery date.

Please understand that we cannot be held responsible for any damage resulting from buyer error or mishandling. This includes instances such as tangling cord or breaking a gemstone due to dropping the item. While we take great care in packaging and shipping our products to ensure they arrive safely, we recommend that customers also handle their purchases with care.

The original shipping fee is only refundable if the item was never shipped out and that label was unused. USPS does not refund for used shipping labels.

To find your perfect neck, wrist, or ankle size:

If you don’t have a seamstress tape measure on hand, simply use a piece of yarn or string. Wrap it gently around your neck, wrist, or ankle to your desired comfort, marking where the ends meet. Then, lay the string flat against a ruler and note the length.

Yes! We can customize just about anything in our store. Just shoot us an email at support@samesunco.com to send your request or simply click this link. Kindly note that custom orders are not eligible for returns or exchanges.

We are delighted to accommodate custom orders upon request! If you wish for a different color cord or stone than what is shown, or if there's a specific gemstone or crystal you'd love to see that we don't currently offer, please let us know. We will gladly do our best to source it for you! Kindly note that custom orders are nonrefundable. 

Feel free to connect with us via our contact form with the details of your request, and we'll strive to meet your needs.

Yes! We take pride in collecting all of our gemstones from trustworthy sources, and they are always 100% natural and genuine. If a product is made from a material other than gemstone, we will include that information in the product description to ensure transparency and help you make an informed purchase.

Check out our detailed care guide here.

While our natural and leather cord jewelry is not specifically designed for water wear, it can withstand some exposure to moisture. However, we recommend avoiding prolonged contact with water, as it may cause damage to the materials over time. For customers who desire jewelry that is suitable for swimming or showering, we recommend checking out our Waterproof Collection, which is specially crafted to withstand water exposure while maintaining its high quality and durability.

We are happy to help with any questions you may have. Please fill out our contact form or send us an email at support@samesunco.com.

You can also find us on our social media accounts: Facebook, Instagram, TikTok and Twitter.  

Our small business operates out of the heart of Anchorage, Alaska!

At this time, we do not offer wholesale, but we hope to in the future as we continue to grow and expand.